Frequently asked questions
Which lasers do the files work with?
Any laser that opens SVG files: Glowforge, xTool, OMTech, Thunder, diode lasers and more. The files open in LightBurn, the Glowforge app, xTool Studio and XCS.
How are the layers organized?
By color, the way laser software expects: red (#FF0000) is cut, blue (#0000FF) is engrave, green (#00A000) is score. Assign your power and speed to each color once and reuse it.
What is kerf and why does it matter?
Kerf is the width of material the beam burns away. Without accounting for it, slots come out loose and pieces come out small. Set yours once in workshop settings and every tool adjusts the file for you.
What material thickness should I enter?
The real thickness, measured with calipers. A sheet sold as "1/8 inch" plywood is often closer to 3 mm (0.118"). Joints and slots are sized from this number.
Can I use it on my phone?
Yes. Design on your phone, download the file, and send it to the computer that runs your laser.
Can I sell what I make?
Yes, with a Maker plan. Read the commercial license for the details.
What do I get for free?
Unlimited 3D previews and 3 downloads per month from free tools, for personal use.
How do I cancel?
From your account, tap Manage billing and cancel. You keep access until the end of the period you paid for.
Do you offer refunds?
Yes. Within 14 days of a payment, for any reason. See the refund policy.
The file didn't cut right. What now?
Check your kerf and thickness first; they cause most fit problems. If it still looks wrong, contact us with the tool name and your settings and we'll fix it.